ViewPointArk Ireland (“ViewPointArk”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at viewpointireland.ie or engage our property viewing and reporting services.
We are not an estate agent. We represent you, the buyer or renter exclusively. This independence extends fully to how we handle your data: we do not sell, share, or pass your personal information to vendors, property portals, or advertising networks.
We are the data controller for the personal data described in this policy. If you have any questions, please contact us at booking@viewpointark.com
We collect personal data that you provide directly when booking a viewing, and certain technical data when you visit our website.
| Category | Example | Purpose |
|---|---|---|
| Identity data | First name, last name | Booking confirmation & report delivery |
| Contact data | Email address, phone number, country of residence | Booking confirmation, pre-viewing contact, report delivery |
| Property data | Listing URL, property address, viewing date & time | Scheduling your viewing and producing your report |
| Preference data | Focus areas (e.g. damp, roof, natural light), additional notes | Tailoring the on-site inspection to your needs |
| Payment data | Card number (last 4 digits only), billing details | Processing payment via Stripe — full card data never touches our servers |
We use your personal data only for the purposes described below, and always on a valid legal basis under GDPR:
| Purpose | Legal basis |
|---|---|
| Confirming and managing your booking | Contract |
| Scheduling the viewing with our agent | Contract |
| Delivering your written condition report by email or WhatsApp | Contract |
| Processing payment via Stripe | Contract |
| Contacting you if issues arise before/during the viewing | Legitimate interest |
| Improving our website and services through analytics | Legitimate interest |
| Sending service updates or offers (only with your consent) | Consent |
| Complying with legal and regulatory obligations | Legal obligation |
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
We never sell your personal data. We never share it with estate agents, sellers, landlords, property portals, or advertising platforms.
We share data only with the following trusted processors, all bound by data processing agreements:
We may also disclose your data where required by law, regulation, or court order, or to protect the rights and safety of ViewPointArk or others.
We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by applicable law.
| Data type | Retention period |
|---|---|
| Booking and contact records | 3 years from date of viewing |
| Condition reports and associated property data | 3 years from date of viewing |
| Payment transaction records | 7 years (Irish Revenue & VAT requirements) |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing consent records | Until you withdraw consent, plus 1 year |
After the applicable retention period, data is securely deleted or anonymised.
As a resident in the European Economic Area, the UK, or elsewhere, you have rights over your personal data. Where GDPR applies, these include:
To exercise any of these rights, email us at booking@viewpointark.com We will respond within 30 days. We will not charge a fee, but we may ask you to verify your identity before we proceed.
You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie) or with the supervisory authority in your country of residence.
Our website uses cookies and similar tracking technologies to improve functionality and understand how visitors use the site.
When you first visit our site, we display a cookie notice. You may update your cookie preferences at any time via your browser settings. Note that disabling certain cookies may affect the functionality of the booking form.
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:
While we take every reasonable precaution, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the Data Protection Commission as required by law.
ViewPointArk operates in Ireland and primarily processes data within the European Economic Area (EEA). Where data is transferred outside the EEA — for example, to Stripe's US infrastructure or Google's global servers — we ensure appropriate safeguards are in place, including:
You may request further information about international transfer safeguards by contacting us at booking@viewpointark.com
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will notify you by email (if we hold your contact details) or by placing a notice on our website.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. For material changes, we will notify you by email (if we hold your contact details) or by placing a notice on our website.
For any questions, requests, or complaints regarding this Privacy Policy or our data handling practices, please get in touch:
We respond to all data-related queries within one business hour during working days. For urgent matters, email is the fastest way to reach us.
Our agents operate across the Republic with genuine local knowledge.
No affiliations with agents, developers, or landlords. We represent only you.
The price you see is what you pay. No add-ons, no surcharges, no surprises.
Viewings booked before midday typically receive reports the same evening.
Let us attend for you.
Whether you're in Dublin, abroad, or simply too busy. ViewPointArk gives you the information to make a confident, clear-headed decision.